Maharashtra State Consumer Disputes Redressal Commission ordered Citibank to pay Rs 9.44 lakh to a man, after Rs 6 lakh wasfraudulently withdrawn from his account with an ATM card which he did not even possess.
In December 2006,Ratilal Israni a SB Account holder in Citi Bank noticed that between November 22, 2006 and December 5, 2006, Rs 6 lakh was shown as withdrawn using an ATM card. Israni contended that he never had an ATM card relating to his saving bank account. Israni alleged that it was a fraudulent act on the part of the bank officials to debit the account for the amount claimed to be withdrawn by using an ATM card.
