Category Archives: Bank

Migrating to Adaptive Authentication

Banks in India have been traditionally using the “Legally Non Compliant”, “Password based Authentication” for their E Banking requirements. As a result there are frequent customer-Bank conflicts where the customer demands that Bank should undertake the liability on account of … Continue reading

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Banking Ombudsman Scheme under Review

As one of the follow up measures of Damodaran Committee report on Customer Service, RBI has set up a committee to review the Banking Ombudsman scheme. (Refer details here). Members of the public who have their views on the functioning … Continue reading

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Banks can be fined upto Rs 1 crore for violating RBI regulation

The Banking Regulation Act amendment Act 2012 which was recently passed by the Parliament has now become effective.(See PIB Press Release).  It amends several provisions of the Banking Regulation Act 1949. Some of the amendments are directed towards new Branch … Continue reading

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46% of Bank Customers donot trust Internet Banking System! (?)

An interesting survey conducted in three countries namely US,UK and Germany have indicated that 46% of the consumers donot trust websites which rely only on “Passwords” for authentication. (Refer findings here) If the findings of this survey is extended to … Continue reading

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ICICI Bank, AXIS Bank and HDFC Bank involved in money laundering

A sting operation by  an organization called Cobrapost has revealed that three Banks namely ICICI Bank, Axis Bank and HDFC Bank are involved in systematic money laundering operations. What is important now is not to just close this incident as … Continue reading

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Mobile Payments-FTC workshop

The Federal Trade Commission (FTC) of USA which oversees consumer protection requirements has come up with a document on mobile payments. The document discusses aspects such as concerns on third party billing in carrier bills, data security, dispute resolution and … Continue reading

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