Presently the RBI scheme for ombudsman covered the resolution of disputes regarding Bank transactions.
A Notification dated January 31, 2019 has been issued for this purpose.
The scheme has been launched under Section 18 of the Payment and Settlement Systems Act 2007 to cover disputes arising due to the deficiency in customer services in digital transactions conducted through non bank entities regulated by RBI.
Complaints related to the digital transactions conducted through banks will continue to be handled under the Banking ombudsman scheme as at present.
The details of the scheme are available here.
Naavi
