Recently I came across an issue related to my subscription at Money Control.com for what is called a premium subscription. Though I asked for its cancellation one day before its due date, Money control or nw18.com or E-Eighteen.com Ltd is refusing to cancel the subscription.
According to DPDPA, “Withdrawal of Consent” is a right of the data principal and the general practice is that withdrawal should be as easy as the acceptance itself. If subscription is possible on a single click, withdrawal should also be possible through a single click.
The website of money control provides information on a grievance officer. There is also a DPO contact. At present I have not received resolution from the Grievance officer and I am now sending a complaint to the DPO.
I will be waiting for the DPB of India to come into existence when I will complain against the practice of “Auto renewal” which is not in consonance with the spirit of DPDPA or ITA 2000.
Naavi
