Annex - 1
Table 1: List of Circulars repealed in the Master Direction
Sr.
No.
Circular No.
Date
Subject
1.
27.04.2009
Policy Guidelines for issuance and operation of Prepaid payment Instruments in India
2.
14.08.2009
Policy Guidelines for issuance and operation of Prepaid payment Instruments in India
3.
04.11.2010
Issuance and Operation of pre-paid payment Instruments in India (Reserve Bank) Directions - Additional guidelines
4.
24.11.2010
Issuance and Operation of Prepaid Payment Instruments
5.
DPSS.CO.OSD. No. 1381/06.08.001/ 2010-2011
27.12.2010
Collection of Statistics on prepaid instruments
6.
DPSS.CO.OSD. No. 1445/06.12.001/ 2010-2011
27.12.2010
Issuance and operation of Prepaid Payment Instruments in India – Auditor Certificate on the balances in Escrow account
7.
23.03.2011
Issuance and Operation of pre-paid payment instruments in India- Clarification
8.
04.05.2011
Policy Guidelines for issuance and operation of Prepaid payment Instruments in India
9.
04.08.2011
Policy Guidelines for issuance and operation of Prepaid payment Instruments in India
10.
14.06.2012
Policy Guidelines for issuance and operation of Prepaid payment Instruments in India
11.
01.10.2012
Policy Guidelines for issuance and operation of Prepaid payment Instruments in India - Amendments
12.
14.03.2013
Collection of Information on Customer Grievances
13.
05.09.2013
Cash withdrawal at Point of Sale (POS) -Prepaid Payment Instruments issued by banks
14.
28.03.2014
Issuance and Operation of Prepaid Payment Instruments in India – Consolidated Revised Policy Guidelines
15.
13.05.2014
Issuance and Operation of Pre-paid Payment Instruments in India – Consolidated Revised Policy Guidelines
16.
01.07.2014
Master Circular – Policy Guidelines on Issuance and Operation of Pre-paid Payment Instruments in India
17.
03.12.2014
Issuance and operation of Prepaid payment instruments (PPIs) in India-Relaxations
23
Sr.
No.
Circular No.
Date
Subject
18.
01.07.2015
Master Circular – Policy Guidelines onIssuance and Operation of Pre-paidPayment Instruments in India
19.
09.07.2015
Prepaid payment instrument (PPI) guidelines- Introduction of New Category of PPI for Mass Transit Systems (PPI-MTS)
20.
01.07.2016
Master Circular – Policy Guidelines on Issuance and Operation of Pre-paid Payment Instruments in India
21.
22.11.2016
Special Measures to incentivise Electronic Payments – (i) Enhancement in Issuance Limits for PPIs in India (ii) Special measures for merchants
22.
27.12.2016
Master Circular on Issuance and Operations of Prepaid Payment Instruments – Amendments to paragraph 7.9
23.
30.12.2016
Special measures to incentivise Electronic Payments – Extension of time
Table 2: List of Circulars partially repealed (to the extent they are applicable to issuance and operation of PPIs) in the Master Direction
Sr.
No.
Circular No.
Date
Subject
1.
07.12.2009
System Audit of the Payment Systems operated under the PSS Act, 2007
2.
27.12.2010
Directions for submission of system audit reports from CISA qualified Auditor
3.
15.04.2011
Submission of System Audit Reports
4.
05.10.2011
Domestic Money Transfer- Relaxations
5.
02.01.2015
Brand/Name of products offered by authorised entities – Dissemination of Information
6.
16.01.2015
Computation of Net-worth
24
Net-worth Certificate
Annex-2
(to be submitted by non-bank PPI issuer within six months of completion of that financial year to respective Regional Office of DPSS, RBI)
With reference to the paragraph 4 of the Master Direction on PPIs, we have perused the
records maintained by the
(Company). On the basis of our perusal of the
records, the audited / unaudited (strike off whichever is not applicable) financial statements for the financial year ended and the information and explanations given to us, we certify that the Company’s net-worth computed in accordance with the paragraph 2.9 of the Master Direction as on is Rs. .
This certificate has been provided by us at the request of the Company. The details for net-worth computation are given below:Computation of net-worth of as on
Particulars
Amount (INR)
Equity Share Capital
Add:
Preference shares compulsorily convertible
into Equity capital
Free Reserves
Share Premium Account
Capital Reserves (representing surplus
arising out of sale proceeds of assets)
Less:
Revaluation Reserves
Accumulated Losses
Book Value of Intangible Assets
Deferred Revenue Expenditure
Net-worth as on
Annex-3
Declaration and Undertaking by the Director
(with enclosures as appropriate as on ……………)
(to be submitted by non-bank PPI issuer to DPSS, Central Office, RBI, Mumbai as and when a new Director is appointed)Name of Applicant Company / PPI Issuer:
I
Personal details of Director
A
Full Name
B
Date of Birth
C
Educational Qualifications
D
Background and Relevant Experience
E
Permanent Address
F
Present Address
G
Director Identification Number (mandatory)
H
E-mail address / Telephone Number
I
Permanent Account Number under the
Income Tax Act and name and address of
Income Tax circle
J
Any other information relevant to
Directorship of the Company
K
Director in the company since (please give previous details also in case of broken
period)
L
a) Number of shares held in the company b) Amount involved in Rs.
II
Relevant Relationships of Directors
A
List of Relatives if any who are connected with the company (Refer Section 2 (77) of the Companies Act, 2013)
B
List of entities if any, in which he/she is considered as being interested (Other Directorships)
C
List of entities in which he/she is considered as holding substantial interest
D
Cases, if any, where the director or entities listed in II (b) and (c) above are in default or have been in default in the last five years in
respect of credit facilities obtained from the
bank or any other bank.
III
Details of some key Professional achievements in the areas of
- Technology and payment
system/transaction
- Human resources management/Legal
- Accounting/Finance
IV
Proceedings, if any, against the Director.
A
If the Director is a member of a professional association / body, details of disciplinary action, if any pending or commenced or resulting in conviction in the past against him
/ her or whether he/she has been banned from entry of at any profession/ occupation at any time.
B
Details of prosecution, if any, pending or commenced or resulting in conviction in the past against the Director and /or against any of the entities listed in II (B) above for
violation of economic laws and regulations
and similar statutory provision of the respective country.
C
Details of criminal prosecution, if any pending or commenced or resulting in conviction in the past against the Director.
D
Whether the Director attracts any of the disqualifications envisaged under Section
164 of the Companies Act 2013 and similar statutory provision of the respective country?
E
Has the Director or any of the entities at II (B) and (C) above been subject to any
investigation at the instance of Government department or agency? If so give particulars.
F
Has the Director at any time been found guilty of violation of rules / regulations / legislative requirements by customs / excise
/ income tax / foreign exchange / other revenue authorities? If so give particulars.
G
Whether the Director at any time come to the adverse notice of a regulators such as SEBI,
RBI, IRDA, MCA, etc.
H
Whether the name of the Director appears or has at any time in the past appeared in the list of defaulters as published by CRISIL or whether the Director is connected as guarantor/director with entities which are at
default.
V
Any other explanation / information in regard to items I to IV and other
information considered relevant for judging fit and proper status of the Director
Undertaking
I confirm that the above information is to the best of my knowledge and belief, true and complete. I undertake to keep the Company duly informed as soon as possible, of all events which take place subsequent to my appointment and which are relevant to the information provided above.
Place:
Signature of Director
Date:
List of Co-branding Partnerships for PPIs
Annex-4
(to be submitted within 7 days of finalisation of the agreement by non-bank Issuers to DPSS, Central Office, RBI, Mumbai and by bank Issuers to DPSS, Mumbai Regional Office, RBI)
Name of PPI Issuer:
Sr. No.
Name of Co- branding Partner
Process Flow in brief
(Details to be annexed)
Type / Category of PPI
Effective date of arrangement
1
2
3
4
Note:
2: Details should include respective roles of the PPI issuer and co-branding partner in brief, purpose for issuance of such PPIs, flow of funds in a typical transaction, customer grievance mechanism, etc.
3: Semi-closed / Open / Gift instruments
Annex-5
Auditor Certificate on maintenance of balance in Escrow Account for the Quarter / Year ending :
(to be submitted by non-bank PPI issuer to respective Regional Office of DPSS, RBI within a fortnight from the end of quarter / year)
Sr.
No.
Items
Comments from the
Auditor/s
1.
Name & Address of the PPI issuer
2.
Name & Address of the auditor
3.
Escrow Bank details like
Name of the Bank
Branch Address
Account No.
4.
Outstanding Liability (value of outstanding PPIs and
payments due to merchants) of the entity at the beginning of the quarter / Year
Rs.
5.
Debits to Escrow account during the quarter / Year
a. Payments to various merchants / service
providers towards reimbursement of claims received from them.
b. Payment to sponsor bank for processing funds transfer instructions received from PPI holders as permitted by RBI from time to time.
c. Payment towards applicable Government taxes.
d. Refunds towards cancellation of transactions in a PPI in case of PPIs loaded / reloaded erroneously or through fraudulent means.
e. Any other payment due to the PPI issuer in the normal course of operating the PPI business (for instance, service charges, forfeited amount, commissions, etc.).
f. Any other debit as directed by the regulator /
courts / law enforcement agencies.
Rs.
Rs. Rs.
Rs.
Rs.
Rs.
6.
Credits to Escrow account during the quarter / Year
a. Payments received towards issue, load / reload of
PPIs, including at agent locations
b. Refunds received for failed / disputed / returned /
cancelled transactions.
Rs.
Rs.
7.
Escrow balance at the end of the quarter / Year
8.
Whether the escrow account had sufficient balance to
cover the outstanding liability of the entity on daily basis?
If No, (i) number of days of shortfall in balance
(ii) Amount short in escrow account on each of
29
the days there was shortfall
9.
(i) Minimum balance in escrow account during the
quarter / Year (including core portion)
(ii) Maximum balance in the escrow account during the quarter / Year (including core portion)
10.
Whether the core portion of the escrow balance is
being maintained with the same bank.
11.
Quarterly / Yearly Average of core balance.
12.
Whether interest is being earned by the entity on the
core balance.
13.
Number of merchants registered for payments
(i) At the beginning of quarter / year
(ii) At the end of quarter / year
Other information:
a) Average time taken for payments to merchants:
b) Share of Funds transfer in total payments made:
c) Any other information that Auditor may like to indicate for the purpose of this certificate:
Annex – 6
PPI Customer Grievance Report for Quarter ended March/June/September/December
(to be submitted by 10th April/July/October/January respectively by non-bank Issuers to respective Regional
Office of DPSS, RBI and by bank Issuers to DPSS, Mumbai Regional Office, RBI)
Name of PPI Issuer:
Period Start Date : Period End Date :
PPI customer complaints received and resolved during the quarter
Typ e of PPI issu
*
ed
Complaint type
Complaints received
Complaints resolved
Compl aints pendi ng at the end of the period
Typ e of PPI issu
*
ed
Complaint type
Complai nts pending at the beginnin g of the period
Complai nts receive
d during the period
Total Compl aints
< 48 hours
2-7 days
7-15 days
15-
30 days
> 30 days
Total
Compl aints pendi ng at the end of the period
A
B
C=(A+ B)
D
E
F
G
H
I=(D+E+ F+G+H)
J=(C-I)
Wall ets
(1) Related to
Fees/charges/disclosures
Wall ets
(2) Transaction drop
Wall ets
(3) Fraudulent Use
Wall ets
(4) Non-updation of mobile number/ address
Wall ets
(5) Amount not credited back
to source
Wall ets
(6) Cash back queries
Wall ets
(7) Promo code not working
Wall ets
(8) Wallet upgradation issues
Wall ets
(9) Not able to use wallet
Wall ets
(10) Problems in resetting
password or login
Wall ets
(11) Delay in loading of
wallets
Wall ets
(12) Non Delivery of goods/services from merchants
Wall ets
(13) Others (Please specify)
Card s
(1) Related to
Fees/charges/disclosures
Card s
(2) Transaction drop
Card s
(3) Fraudulent Use
Card s
(4) Non-updation of mobile
number/ address
Card s
(5) Amount not credited back to source
Card s
(6) Cash back queries
Card s
(7) Promo code not working
Card s
(8) Card upgradation issues
Card s
(9) Not able to use card
Card s
(10) Problems in resetting
password or login
Card s
(11) Delay in loading of card
Card s
(12) Non Delivery of
goods/services from merchants
Card s
(13) Others (Please specify)
Note:
*: PPI Issuers which are allowed to issue paper based meal vouchers till December 31, 2017 shall continue submitting the customer grievances return in the earlier format.
A: Number of complaints pending with the entity at the start of the quarter. B: Number of complaints received by the entity during the quarter.
C: Total number of complaints pending with the entity at the beginning of the quarter plus complaints received during the quarter.
D: The number of complaints resolved within 48 hours from the receipt of the complaint.
E: The number of complaints resolved after 48 hours but within 7 days from the receipt of the complaint.
F: The number of complaints resolved after 7 days but within 15 days from the receipt of the complaint.
G: The number of complaints resolved after 15 days but within 30 days from the receipt of the complaint.
H: The number of complaints resolved after 30 days from the receipt of the complaint. I: Total number of complaints resolved during the quarter.
J: Total number of complaints pending at the end of the quarter.